Refund policy

💰 Refund Policy – Kerussofaith.com

At Kerussofaith, customer satisfaction is our top priority. If you're not entirely happy with your purchase, we’re here to help.

🔄 Return & Refund Eligibility

We accept return requests within 30 days of delivery for most regular-priced items. To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • Items must be in the same condition as when received.

  • Proof of purchase or order confirmation is required.

Note: We do not accept returns on customized products, personal care items, or products marked Final Sale unless they arrive damaged or defective.

🚫 Non-Returnable Items

  • Custom or personalized items

  • Intimate or sanitary goods

  • Clearance or final sale products

  • Gift cards

  • Items returned without approval

🔁 Exchanges

If your item is defective or damaged, we’ll gladly send you a replacement at no extra cost. Please contact us with photos of the item within 7 days of delivery.

💳 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping fees (if any) are non-refundable.

  • A 30% processing fee may apply to cancellations requested more than 2 hours after placing an order due to irreversible bank transaction costs.

📦 Return Shipping

Customers are responsible for paying the return shipping cost unless the return is due to a defective or incorrect item.

Please contact us at support@kerussofaith.com before sending your return — returns sent without prior approval will not be accepted.

❌ Order Cancellations

Orders can be canceled within 2 hours of placement. After that, your order will be processed and cannot be modified or canceled.

If cancellation is accepted after 2 hours, a 30% processing fee will be deducted due to payment gateway costs.

📩 Contact Us

For all refund, exchange, or cancellation inquiries, contact us at:
📧 support@kerussofaith.com

Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (GMT+8).